Redber Wholesale — terms of sale for business customers
Effective date: 12 October 2026 · Version 1.1
These are the terms on which Redber Limited sells goods through www.redber-wholesale.co.uk. They form the contract between you and us for every order placed on this site. Please read them before ordering. By placing an order you confirm that you have read and accept them.
1. Who we are
1.1 We are Redber Limited, trading as Redber Coffee Roasters. We are registered in England and Wales under company number 07197117. Our registered office is at Merrow Depot, Merrow Lane, Guildford, Surrey GU4 7BQ. Our trading address is Unit 2, Merrow Depot Industrial Park, Merrow Lane, Guildford, Surrey GU4 7BQ. Our VAT registration number is GB 990 1802 18.
1.2 You can contact our trade team on 01483 808580 (Monday to Friday, 08:00 to 16:30) or at contact@redber-wholesale.co.uk.
2. Business customers only
2.1 This website sells to business customers. By placing an order you confirm that you are buying in the course of a trade, business, craft or profession — whether as a limited company, partnership, sole trader, charity, school, club or public body — and not as a consumer.
2.2 Because you are buying as a business, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the consumer protections in the Consumer Rights Act 2015 do not apply to your order. In particular, there is no 14-day cooling-off period and no right to cancel for change of mind. Your rights are those set out in these terms and in the Sale of Goods Act 1979.
2.3 If you are in fact a consumer and place an order despite this, nothing in these terms removes any statutory right that the law does not allow us to exclude. If you are unsure which applies to you, please buy from our retail store at www.redber.co.uk, which is set up for consumer purchases.
3. How the contract is formed
3.1 Product listings on this site are an invitation to treat, not an offer. Your order is an offer to buy.
3.2 The automated email you receive after checkout acknowledges receipt of your order; it is not acceptance. A contract is formed only when we send you a dispatch confirmation, or, for goods that are collected or installed, when we confirm the collection or installation date.
3.3 We may decline any order before acceptance, for example where goods are unavailable, where a price or description error has occurred, where we cannot verify that you are a business, or where a payment or credit check is not satisfactory. If we decline an order after payment has been taken, we will refund it in full.
3.4 Orders above £5,000 including VAT cannot be placed through the online checkout. For those orders please use the enquiry form or call 01483 808580; a member of the trade team will confirm pricing, delivery and payment terms and issue a written quotation. A contract for such an order is formed when you accept our written quotation.
4. Prices and VAT
4.1 Prices on this site are shown inclusive of VAT at the prevailing rate, with the ex-VAT price shown alongside. The price you pay is the inc-VAT price shown at checkout. Where the VAT rate changes between order and dispatch, the rate in force at the tax point applies.
4.2 Case, bulk and pallet prices apply only to the quantities stated. Single-unit prices match our retail store; trade savings apply at case level and above.
4.3 Delivery charges are shown at checkout and in our Delivery & Returns policy. They are in addition to the price of the goods unless the order qualifies for free delivery.
4.4 We take care to price accurately, but errors occur. If a price is obviously wrong and could reasonably have been recognised as a mistake, we may cancel the order and refund any payment, even after our dispatch confirmation.
4.5 Where a product page shows a leasing figure ("Lease from £X per week"), that figure is indicative only. Leasing and finance agreements are not sold on this site; they are arranged separately by our corporate team and are subject to a separate agreement and the lender's approval.
5. Payment
5.1 Unless you hold an approved trade credit account, payment is taken in full at checkout by card or another payment method offered on the site.
5.2 Approved trade credit accounts are invoiced on dispatch with payment due within 30 days of the invoice date, or such other period as we agree in writing. Credit accounts are granted at our discretion, may be subject to a credit limit and credit-reference checks, and may be withdrawn on notice.
5.3 If any invoice is not paid by its due date we may charge interest under the Late Payment of Commercial Debts (Interest) Act 1998 at 8% above the Bank of England base rate, together with the fixed compensation permitted by that Act, and we may suspend further deliveries and credit until the account is brought up to date.
5.4 You may not withhold or set off payment against any claim you have against us unless we have agreed a credit in writing.
6. Delivery
6.1 Coffee is roasted to order. Dispatch times, delivery services and charges are set out in our Delivery & Returns policy, which forms part of these terms.
6.2 Delivery dates are estimates. We will do our best to meet them but time of delivery is not of the essence, and we are not liable for loss caused by a delay unless we have agreed a guaranteed date in writing.
6.3 Delivery takes place when the goods are unloaded at the address you gave us, or, for kerbside pallet deliveries, when they are placed at the kerbside. Please make sure someone is available to receive and check the goods. If a delivery fails because no one is available or the address is inaccessible, we may charge for redelivery.
6.4 Risk in the goods passes to you on delivery. Ownership of the goods passes only when we have received payment in full for them and for any other sums then due from you. Until then you hold the goods as our bailee, must keep them identifiable as ours, and must allow us to recover them if you fail to pay.
6.5 Please inspect every delivery on arrival. Any damage, shortage or incorrect item must be reported to us within 24 hours of receipt, with photographs where damage is claimed. Sign for damaged or unchecked consignments as "damaged" or "unexamined", and report any visible damage to the driver at the time of delivery.
7. Cancellation and returns
7.1 There is no right to cancel an order for change of mind once we have accepted it. Roasted coffee, ground coffee and other perishable or short-shelf-life goods are made or allocated for your order and cannot be cancelled once roasting or picking has begun.
7.2 We do not accept returns from business customers unless a return has been expressly agreed by us in writing before the goods are returned. Our Delivery & Returns policy and Refund Policy set out the conditions under which we will not accept a return. They form part of these terms.
7.3 Nothing in this section affects your rights in respect of goods that are faulty, not of satisfactory quality or not as described (see section 9).
8. Equipment, installation and use
8.1 Commercial machines, grinders, boilers and other equipment are supplied for commercial use in accordance with the manufacturer's instructions. It is your responsibility to make sure that the site has suitable power, water, drainage and ventilation before delivery.
8.2 Where we have agreed to install a machine, installation means positioning, connecting to an existing compliant water and power supply, commissioning and basic operator training. It does not include plumbing, electrical, drainage or building work, which you must arrange with a qualified contractor. Where installation or barista training is not included in the product price it is quoted separately.
8.3 Espresso machines and boilers contain pressure systems. Once the equipment is installed at your premises you are the user for the purposes of the Pressure Systems Safety Regulations 2000 and are responsible for a written scheme of examination and periodic examination by a competent person. We can arrange this for you as a service; please ask.
8.4 Water quality has a major effect on machine reliability. Damage caused by scale, unfiltered water, use of unapproved cleaning products or failure to follow the manufacturer's maintenance schedule is not covered by warranty.
8.5 Equipment is covered by the manufacturer's commercial warranty, the length and terms of which vary by brand and are stated on the product page. The warranty covers defects in materials and workmanship; it does not cover consumable parts, misuse, scale damage, unauthorised repair or modification, or fair wear and tear.
8.6 Electrical equipment supplied to business customers is subject to the Waste Electrical and Electronic Equipment Regulations 2013. When equipment we have supplied reaches the end of its life, contact us and we will advise on compliant disposal or collection.
9. Faulty goods and our liability
9.1 We warrant that goods will comply with their description and be of satisfactory quality in accordance with the Sale of Goods Act 1979. If goods do not, you may reject them and receive a refund, or ask us to repair or replace them, provided that you tell us in writing within a reasonable time of the fault becoming apparent, that the goods have been stored and used in accordance with our and the manufacturer's instructions, and that you allow us to inspect them.
9.2 Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot lawfully be limited or excluded.
9.3 Subject to 9.2, we are not liable to you for any loss of profit, loss of business, loss of goodwill, business interruption, or any indirect or consequential loss, however arising.
9.4 Subject to 9.2, our total liability to you in respect of any order, whether in contract, tort (including negligence) or otherwise, is limited to the price paid for the goods in that order.
9.5 Where goods are food or drink, allergen and ingredient information is provided by the manufacturer on the packaging and, where available, on the product page. You are responsible for providing accurate allergen information to your own customers.
10. Your account
10.1 You are responsible for keeping your login details secure and for all orders placed through your account. Tell us immediately if you believe your account has been used without authority.
10.2 We may suspend or close a trade account that is used in breach of these terms, that remains unpaid, or that has not been used for 12 months.
11. General
11.1 We may update these terms from time to time. The terms that apply to an order are those published on the site when the order is placed.
11.2 Neither of us is liable for failure to perform caused by events outside our reasonable control, including carrier failure, supplier shortage, industrial action, extreme weather or utility failure. If such an event lasts more than 30 days either of us may cancel the affected order and we will refund any payment for goods not delivered.
11.3 These terms, together with our Delivery & Returns policy, Refund Policy, Privacy Policy and any written quotation we issue, are the whole agreement between us for the order. They replace any terms you attempt to impose, including any printed on a purchase order.
11.4 If any part of these terms is found unenforceable, the rest continues to apply.
11.5 These terms are governed by the law of England and Wales and the courts of England and Wales have exclusive jurisdiction.
11.6 Questions about these terms: contact@redber-wholesale.co.uk or 01483 808580.