The questions trade buyers ask most, answered straight. Can't find yours? Call 01483 808580, email contact@redber-wholesale.co.uk or use the enquiry form — the trade team responds within one working day.
FAQs
Ordering & delivery
Is there a minimum order?
Is there a minimum order?
No. You can order a single bag or a full pallet. Case quantities carry the trade savings, and singles are priced at parity with our retail store.
When is delivery free?
When is delivery free?
Standard Tracked Delivery is free on UK mainland orders of £25 and over. Under £25, Standard Tracked Delivery is £4.45. Express Tracked Delivery is £4.00 on orders of £25 and over, or £5.45 under £25. All delivery charges include VAT. For orders over 100 kg we quote delivery separately. See Delivery & Returns for full details.
How quickly will my order arrive?
How quickly will my order arrive?
Coffee is roasted to order at our Guildford roastery, and we aim to roast and dispatch on the day you order. Standard Tracked Delivery takes 2–5 working days and Express Tracked Delivery 1–2 working days. Next-day delivery cannot be guaranteed, as all coffee is roasted to order. Equipment and palletised orders are booked in with you.
Do you deliver to Northern Ireland, the Highlands and Islands?
Do you deliver to Northern Ireland, the Highlands and Islands?
Yes. Free delivery applies to UK mainland addresses only. Delivery to Northern Ireland and the Scottish Highlands and Islands is £5.00 for orders up to 5 kg and £15.00 for 5.01–30 kg. We do not deliver to PO Boxes or BFPO addresses.
Pricing & trade accounts
What if my order is over £5,000?
What if my order is over £5,000?
Online checkout covers orders up to £5,000. Above that, the trade team completes the order with you directly — call 01483 808580 or use the enquiry form and we'll respond within one working day.
Do I need a trade account to order?
Do I need a trade account to order?
No approval process, no login wall — trade prices are public and any business can check out immediately. We ask for your company name at checkout so your VAT invoice is correct.
Coffee & white label
What does roasted to order mean?
What does roasted to order mean?
We roast after you order rather than pulling stock off a shelf, so your coffee arrives at peak freshness with its full usable life ahead of it. Read more on our Roasted to Order page.
Can I try the coffee before committing?
Can I try the coffee before committing?
Yes — request a trade sample pack and tell us your brewing method, and we'll match samples to your setup.
Can you roast under our own brand?
Can you roast under our own brand?
Yes — our white label service covers single origins and signature blends, roasted to order and packed under your branding, in your bags or ours.
Equipment
Which machine should we buy?
Which machine should we buy?
Tell us your daily cup volume, drinks menu and space, and we'll recommend the right espresso, bean-to-cup, filter or instant machine. Machines under £5,000 check out online; larger units are quoted.
Can we lease instead of buying?
Can we lease instead of buying?
Lease pricing is shown on machine pages as a weekly figure. Leasing, finance, multi-site contracts and servicing agreements are arranged by our corporate team — start with an enquiry and we'll route it.