We are currently in the process of moving from Royal Mail to Amazon Shipping as our delivery partner. During this changeover, you may receive tracking notifications from Amazon Shipping.
At Redber, all coffee is roasted to order to ensure maximum freshness. Each bag is labelled with your unique order number. We aim to roast and dispatch orders on the same day they are placed.
Roasting takes place six days a week, Monday to Saturday, with dispatches occurring Monday to Friday. We aim to process all orders by 4:00pm; however, during particularly busy periods, please allow an additional working day in case of a roasting backlog.
Delivery
Orders of £25 and over
- Standard Tracked Delivery (2–5 working days) – Free
- Express Tracked Delivery (1–2 working days) – £4.00
Orders under £25
- Standard Tracked Delivery (2–5 working days) – £4.45
- Express Tracked Delivery (1–2 working days) – £5.45
Please note: next-day delivery cannot be guaranteed, as all coffee is roasted to order.
Delivery Exceptions
- Free delivery applies to Mainland UK only.
- Northern Ireland & Scottish Highlands and Islands (0.01kg – 5kg) – £5.00
- Northern Ireland & Scottish Highlands and Islands (5.01kg – 30kg) – £15.00
- Delivery to PO Boxes & BFPO is not available.
All delivery charges include VAT.
For orders exceeding 100kg, please contact us for a quotation. If an order is unusually large or heavy, additional delivery charges may apply. Where applicable, we will contact you to confirm any additional costs prior to dispatch.
Track Your Order
Once your order has been dispatched, you will receive a confirmation email with your tracking details.
We work with Amazon Shipping, Royal Mail, DPD and DHL. Depending on the service used, tracking updates may be provided by email and, in some cases, by SMS. You can follow your parcel's progress using the tracking link provided in your dispatch confirmation.
Please allow a short period after dispatch for tracking information to become active.
If you have not received your tracking email, please check your junk or spam folder before contacting us.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 24 hours of receipt. We will offer a replacement or a refund where appropriate.
We recommend inspecting your goods before signing for them. If this isn't possible, please sign as 'unexamined'. Any visible damage should be reported to the delivery driver at the time of delivery.
To help us resolve the issue quickly, please include photographs of the damaged goods when you get in touch.
Returns — Consumer Customers
This section applies to purchases made by individuals acting as consumers, not in the course of a business.
Right to Cancel
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods. You will be responsible for the return shipping costs.
To be eligible for a refund, items must be returned unused, in perfect condition, and in their original, unopened packaging. We’ll refund the price you paid, including our standard delivery charge, within 14 days of receiving the returned goods (or proof that you’ve sent them back, if sooner). If you chose Express delivery, we’ll refund the standard delivery amount but not the extra cost of the express service.
To initiate a return, please contact us at contact@redber-wholesale.co.uk or call 01483 80 85 80, quoting your order number (found in your order confirmation email and packing slip).
Exemptions from the Right to Cancel
The right to cancel does not apply to:
- Goods that are perishable or have a short shelf life
- Customised or personalised items
- Items sealed for hygiene reasons that have been unsealed after delivery
- Services that have already been completed
As all our coffee is roasted to order and customised for your chosen brew method, some products may not be eligible for cancellation. This does not affect your statutory rights if a product is faulty or not as described.
Returns — Business Customers
This section applies to all purchases made by businesses, sole traders, partnerships, limited companies, or any buyer purchasing in the course of a trade or business.
No Statutory Right to Cancel
The Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015 do not apply to business-to-business (B2B) transactions. Business customers do not benefit from a statutory 14-day cooling-off period or any equivalent right to cancel simply because they have changed their mind.
Our B2B Returns Policy
Redber does not accept returns from business customers unless a return has been expressly agreed in writing by Redber prior to the goods being returned.
In addition to the above, we will not accept any return where:
- The packaging has been opened, broken, or tampered with in any way
- The goods have been used, prepared, brewed, or consumed to any extent
- The goods are perishable or have a short shelf life (which applies to all roasted coffee)
- The goods were roasted, blended, or ground to a custom specification for that order
These conditions apply regardless of the reason for the return request, except where the goods are confirmed to be faulty or not as described (see below).
Faulty or Misdescribed Goods
Nothing in this policy limits or excludes Redber's obligations under the Sale of Goods Act 1979. If goods supplied to a business customer are of unsatisfactory quality, not fit for purpose, or materially not as described, the business customer retains the right to:
- Reject the goods and obtain a refund, or
- Request a repair or replacement
Any such claim must be notified to us in writing within a reasonable time of delivery, and we reserve the right to inspect the goods before agreeing a remedy. Photographs of any defect should be provided at the point of notification.
How to Request a Return
If you believe your order qualifies for a return under the limited circumstances set out above, please contact us in writing at contact@redber-wholesale.co.uk before returning any goods, quoting your order number. Goods returned without prior written authorisation will not be accepted and may be returned to sender at the business customer's expense.
Refunds
Refunds will be issued to the original payment method used. We aim to process all refunds promptly and efficiently.
